Partner‑submitted data like business listings, offers, and events forms the foundation of a destination marketing organization’s (DMO) visitor experience. It powers the website, populates trip planners, feeds print guides, and supports marketing and sales teams. When this data is accurate, visitors…
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Selling meetings and events has never been a one-team effort. It requires close coordination between destination marketing organizations (DMOs) and the venues that ultimately host the business. Yet, in practice, those teams often work in different systems, each essential, but not always in sync…
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Customer relationship management (CRM) systems have become foundational infrastructure for destination marketing organizations (DMO). They support partner relations, services, marketing, sports, community engagement, and stakeholder reporting — to name a few. When CRM data is clean and reliable, it…
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Spring cleaning isn’t just for closets and kitchen cabinets — it’s also the perfect time to refresh your customer relationship management (CRM) platform. For destination marketing organizations (DMOs), a seasonal CRM clean‑up pays off all year long by improving reporting accuracy, strengthening…
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The way travelers search for their next getaway is undergoing a seismic shift. For decades, the goal was simple: rank on the first page of Google. If you could get your destination website to appear in those top ten blue links, you were winning. Today, with the rise of artificial intelligence (AI)…
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Overview Visit Tampa Bay partnered with Granicus (Simpleview) and Satisfi Labs to create a unified digital experience for visitors and locals alike. The integration of the artificial intelligence (AI) chatbot and customer relationship management (CRM) system enabled Visit Tampa Bay to become a…
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There’s no such thing as too much information for destination sales teams and since the launch of Simpleview’s Insights Hub, destination marketing organizations (DMOs) have had access to unique insights and trends to help plan, pivot, and make important decisions. This type of data is critical when…
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Before coming to Simpleview, I worked at industrial companies that used general-purpose customer relationship management (CRM) software. I’ve managed the implementation and system administration of the system and have first-hand experience with the joys of migrating from Microsoft Excel or one CRM…
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Efficiency. Every destination — big and small — is packed with unique assets, distinct personalities, and their own challenges and opportunities. Destination marketing organizations (DMOs) are the same. Budgets, team sizes, and resources all vary. Efficiency is the core strength that allows small…
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After 20 years of working alongside tourism pros deep in the tactical application of technology, you learn a few things. You celebrate their successes and strive to solve their most stubborn struggles. For some, it’s desynchronized data. For others, it’s temperamental tools that hinder their work…
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