AI Overviews debunked: what DMOs need to know about AI’s impact on search

• 3 minute read

If you’ve performed a search on Google over the past few months (really, who hasn’t?), you’ve likely seen the overviews generated by artificial intelligence (AI). It’s the latest area infused with AI during the mad dash to leverage the latest tech — and it hasn’t been without its challenges. How…

At your service, 24/7: how Visit Austin uses AI Chat to help visitors

• 2 minute read

Beyond laying claim to being “The Live Music Capital of the World,” Austin, Texas, offers inspiring cuisines and stunning outdoor experiences to please the millions of people who travel there annually. Whether must-do experiences include a dip in the Barton Springs Pool swimming hole or a visit to…

How Visit Tampa Bay uses CRM + Satisfi Labs to strategically communicate with after-hour travelers

• 4 minute read

Overview Visit Tampa Bay partnered with Granicus (Simpleview) and Satisfi Labs to create a unified digital experience for visitors and locals alike. The integration of the artificial intelligence (AI) chatbot and customer relationship management (CRM) system enabled Visit Tampa Bay to become a…

Journey Genius: How data and AI are revolutionizing customer experience

There is no denying it — artificial intelligence (AI) and machine learning (ML) are everywhere. And we apply them in our daily lives, many of us without realizing it.

Granicus’ AI philosophy and roadmap: Bridging government and technology

Artificial intelligence and machine learning (AI/ML) are critical in making government operations and citizen engagement more efficient and more relevant while upholding the highest ethical standards.

Granicus’ 2025 Semiannual Update features AI innovation and new solutions for modernizing the government experience

This update includes a new cloud solution focused on operational efficiency, a look at upcoming artificial intelligence (AI) capabilities, new offerings from our Experience Services team, and a bevy of new products and capabilities designed to help you provide the best possible government experiences.