Support resources

Granicus Support Portal

The Granicus Support Portal is where you will find all your support needs, including the following resources:

• On-demand training video: View the recording of a recent webinar where we walked through the new support environment and answered pressing questions.
• Step-by-step guide: Here is a guide to requesting support, reviewing your organization’s open cases, and more.
• FAQ: We’ve compiled a list of answers to your frequently asked questions here to help ensure a smooth transition.
   

Wrike

You can now manage support requests for digital marketing services and Act-On through Wrike.

• Use this form to request support relating to your SEO, paid media, or content services.
• Use this form to request support for Act-On.

Watch this short video for a quick walkthrough of the various views within the new Wrike platform and its key features.
 

System Status Updates: Subscribe to receive alerts

Granicus Destinations solutions are now updated on the Granicus Status Updates page. In addition to system status reports, you can now subscribe to receive status alerts for your Granicus Destinations products.

Go to the Status Updates page, click “Subscribe to Updates” in the top right corner, enter your email, and then select the Granicus Destinations products and services you’d like updates on from the menu that appears. This will keep you promptly updated on any system status changes.