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Category: Artificial Intelligence

An aerial photo of downtown Tampa Bay, Florida in the sun.

How Visit Tampa Bay uses CRM + Satisfi Labs to strategically communicate with after-hour travelers

By Kasey Pooley on Nov. 06, 2025

Overview Visit Tampa Bay partnered with Granicus (Simpleview) and Satisfi Labs to create a unified digital experience for visitors and locals alike. The integration of the artificial intelligence (AI) chatbot and customer relationship management (CRM) system enabled Visit Tampa Bay to become a…

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Person using a digital interface with AI-related icons and terms like 'Generate' and 'AI Assistant'.

GEO for DMOs: how Generative Engine Optimization changes the SEO game

By Leanna Gonzalez on Jul. 11, 2025

The way people search online is changing ... fast. With the rise of generative artificial intelligence (AI) tools like ChatGPT and Google’s AI Overviews, traditional search engine optimization (SEO) is no longer the only player in the game. Instead, Generative Engine Optimization (GEO) is emerging…

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The Future of Tourism

Symposium special: AI governance for DMOs and their leaders

By David Peacock on Jun. 04, 2025

I’m excited to introduce a series of new, special editions of the Future of Tourism podcast. These episodes are inspired by dynamic conversations from our first ever Executive Insights Symposium — which took place at Simpleview Summit 2025 this past April. We begin by diving into a topic that has…

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A man's hands type on a laptop while a graphic of an AI chat bot floats, superimposed onto the image.

7 steps DMOs can (and should) take to help their teams eagerly adopt artificial intelligence

By Simpleview on Jun. 17, 2024

Adopting artificial intelligence (AI) in a destination marketing organization (DMO) can save teams time, effort, and bandwidth — yet gaining buy-in from cautious executive teams requires a strategic approach. It's crucial to understand and address their concerns while taking steps to demystify AI…

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