Quality stands the test of time. Over the years, Causeway Coast and Glens has not only relied on Granicus Destinations for the technology it offers, but for the outstanding support it provides. Below, they tell us how this best-of-both approach has enabled them to enhance their digital presence all while building a brand that inspires and excites.
 


We have been working with Granicus Destinations (formerly Simpleview) since 2021 when we redesigned Visit Causeway Coast & Glens' website, after years of working with an outdated system that was no longer meeting our visitors' needs.

"Since the beginning of our partnership, we have been so impressed by Granicus Destinations’ care and attention to detail — from the initial design process to the outstanding ongoing customer support. When we began the process of redesigning the website, the account managers, project managers, development team, and trainers kept us updated every step of the way, making sure we stayed informed throughout the project.

In partnership with Tourism NI, our site is fed by a shared database of Northern Ireland tourism businesses. On our old website, the communication from the shared API would frequently lose connection, meaning our local businesses' information would fail to update. Since moving to the DMS, the feed has worked seamlessly over the last 5 years, and we haven't run into any issues with the connection.

One issue we faced with previous web agencies was a lack of communication and urgency when it came to errors on our website — such as the connection issues mentioned above. We found that these agencies were slow to respond to our requests and would sometimes take days to respond to critical errors. While we thankfully haven't encountered any major issues since moving to Granicus Destinations, any time we have needed the support team, they have responded quickly and any queries we have or advice we need is responded to on the same day.

Since switching to Granicus Destinations, we have seen a great improvement in our overall web traffic and engagement rates on the website, and their built-in DMS analytics have allowed us to provide our local tourism trade with more detailed insights on their product listings, which has only helped to foster our relationships with local stakeholders.
 
We are now in the process of a full website redesign with Granicus Destinations, moving to a new CMS system, and we are blown away by the range of capabilities the new system has and we are confident the new site will contribute to even better engagement from site users.

 To date, our project manager and account manager have kept us informed of developments within the project every week, and we have recently completed training on the new system which was delivered with great attention to detail. We look forward to the additional flexibility the site will afford us in creating dynamic and engaging content for the Visit Causeway Coast & Glens brand."

Shannen Kearney, Digital Communications Officer, Causeway Coast and Glens