If you’ve watched the rise of narrative-based generative artificial intelligence (AI), then you’re likely as conflicted about the long-term outcomes of this magnificent leap in computing technology as I am. On one hand, we have revered computer scientist and cognitive psychologist, Geoffrey Hinton…
Read More
Behavioral optimization in tourism may not be a familiar term, but it’s definitely happening. For over two decades, psychologists, sociologists, researchers, academics, and strategists worldwide have been actively exploring ways to influence and shift human behavior within the tourism industry. At…
Read More
When we look for inspiration and ideas that will help us develop, manage and optimize the success and sustainability of our own destinations, we often look to Europe. More than a decade ago, their early work on overtourism highlighted the need for a more engaged network of destination stakeholders…
Read More
Sporting events have the power to engage, unify, and ennoble people. But what happens when destination organizations work in partnership with the “unusual suspects” to take these events to the next level? The Maryland Cycling Classic in September 2022 is a remarkable case study on how destination…
Read More
Over the past few years, there has been a growing awareness of the need to rethink the role of destination organizations in the tourism industry. With concerns over overtourism, environmental sustainability, and social responsibility, there is growing recognition that the old destination marketing…
Read More
To better understand the emerging role of destination organizations in sustainability and regeneration, it would serve us well to look at our meetings, incentives, conferences, and exhibitions (MICE) peers and take some notes. For over a decade, innovators like #meet4Impact and the Global…
Read More
Around the world, there’s a new course to be plotted as destination organizations look inward at stakeholders and residents and begin to address the organizational changes needed to facilitate that shift: marketing must have a local voice, budgets need to address a wider scope of projects throughout…
Read More
“We as a travel industry have come to understand that comfort is important. The residents are finally getting their say …long-term, comfort is a very sound business decision because we don’t want to overrun the golden goose.” — Eliza Voss, Vice President Destination Marketing, Aspen Chamber Resort…
Read More
“You will not fail if you surround yourself with the right people, have the right leaders in place, and find the correct way to drive your team toward success.” — Ryan Bolton, Vice President of Product at Simpleview “At the end of the day, the culture has got to be authentic, and it’s got to stand…
Read More
Plotting a new course in any industry is never easy. If you’re the early adopter or the leader of the pack, it’s compounded even more so by the structures and processes we have in place as businesses. In the early part of the last decade, some tourism destination organizations shifted to more…
Read More