Here at Simpleview, our products and services are only as good as the depth of insights and input we receive from our valued customers. Those who are part of our CRM User Group are leaders within the travel and tourism industry, specifically the Destination Marketing Organization (DMO) space.
Past User Group members have continuously given product feedback, which allows Simpleview to implement new ideas and streamline processes to keep DMOs at the top of their game. We’re confident that you can do the same, and we invite you to apply below if you would like to be a part of the upcoming CRM User Group. Please review the attachments and information below prior to submitting your application.
The Terms and Conditions & Non-Disclosure Agreement should be reviewed prior to submitting your application. You can download them here. Please be sure to read through the entire document, as these have specific details that you will be agreeing to upon being accepted into the User Group.
A User Group is a group of representatives who use specific products and have a passion to influence the evolution of the products and share their knowledge with their peers.
Simpleview has two User Groups. One is for our Content Management System (CMS). The other is for our Customer Relationship Management system (CRM) and the additional products that integrate with the CRM such as the Cvent integration, Destination International’s MINT and EIC integrations, and more.
Each group is made up of product users with a minimum of one year of experience in the platform their User Group represents. For example, if you are on the CMS User Group, you have used the product actively for a minimum of one calendar year. The group is comprised of users that represent a wide range of DMO and industry models, as well as represent different sets of roles and responsibilities.
Members of each User Group are able to:
To qualify for participation on the User Group, applicants must have a minimum of one calendar year of hands-on usage within a live Simpleview CRM or CMS and must be full-time, permanent employees of the contracted organization for Simpleview products and services. Contract resources or third parties are not eligible to participate.
Each member serves a two-year term which will begin in January of their first year and runs through December of their second year. Each member acts as the sole representative of their DMO per term; however, others within the organization may be used at times for testing and input purposes as appropriately relevant to such activities.
Participation is extremely vital to the success of the group. As such, applicants must be prepared to commit to the following participation requirements:
Each member is required to execute a Non-Disclosure Agreement (NDA) which will require all discussions, calls, meetings, and surveys to be held in confidence and expressly prohibits the sharing of User Group information with third parties. All staff at the member DMO must comply with the NDA.
Our current User Group members say the greatest things about being in the group is that they are able to influence the evolution of Simpleview's products to better assist the industry as a whole, as well as be seen as a thought leader by their peers.
In collaboration with the Product Managers, User Group members help guide the product vision by serving as the voice of the customer, providing valuable feedback and key input. You will have the unique opportunity to join forces with fellow users to brainstorm fresh and innovative solutions to the product which will benefit the user base as a whole.
Camaraderie is key in the User Group! Not only will you have the chance to share your knowledge with the group, but you'll also learn tips and tricks from other users to help you use the product most effectively.
You may also have the chance to beta test new products or enhancements to existing products before they are released.
In addition, you receive the following benefits:
After submitting your application, and once the application deadline has closed, you’ll receive an email from Simpleview’s marketing team letting you know whether or not you have been accepted to the User Group. If you do not receive an email by mid-November, please reach out to Tiffany Hess at firstname.lastname@example.org to check the status of your application.