While we've engineered simpleview CRM to be user friendly, data management and sales force automation do present a learning curve for many DMOs and every CRM system is different in the specific ways users input data, set and respond to traces, manage workflow and generate reports and forecasts.
It's also true that over time, DMOs often have new staff working with a CRM system, either through growth, turnover or shifts in responsibilities.
Nearly every implementation of simpleview CRM includes two days of on-site training at the customer's offices, allowing us to fine tune the system to reflect actual use and also to personally work with every person who will be using the system.
Our CRM support also resolves the problem of unpredictable billing that accompanies software solutions. As DMOs evolve and push their systems to do more, figuring out the best approach often requires phone support and system adjustments. simpleview CRM support is packaged at a flat annual rate, making it easy to plan for in budgeting. Because our system is web-based, updates are automatic. And unlike many systems, major upgrades, like our recent shift from simpleview CRM 2.0 to 3.0, are included at no cost.
