While our technologies are cutting-edge, our customer service and support follows an age-old formula to great results.
It begins with thorough discovery, whether embarking on a new client relationship, undertaking a new project for a customer of 10 years or just getting to the bottom of why something isn't working as it could or should. We learn about your opportunities and challenges as if they were our own.
Our work is also characterized by an exchange of ideas, bringing together our broad experience with many DMOs with your singular expertise in your destination.
In some ways, our service and support are old-fashioned. Real people answer our phones, ready to answer your questions and help with daily needs. Our account managers become extensions of your DMO - trusted advocates and advisors - and our support plans are designed to meet customer needs without sacrificing simplicity or flexibility.
Of course, we do use technology where it adds value. Clients praise the efficiencies of our online ticketing system and user forums, for example. But at the core, good service isn't achieved through smarter programming. It's being there when you need us and responding to your needs.