"POCONO MOUNTAINS, Pa., February 22, 2012 - The Pocono Mountains is making a new splash online as the Pocono Mountains Visitors Bureau (PMVB) proudly announces their new and improved, integrated homepage for the 800poconos.com website.

The new homepage puts power into the hands of its users by providing an interactive experience, engaging them to browse a wealth of information on all things Pocono under a more "resort" seasonal look and in harmony with the PMVB's advertising campaigns. The new look encompasses visitor interaction and communication through social media channels such as Facebook and Twitter and offers viewing of 15 streaming live web cams. The facelift also introduces a geocentric approach to finding members/partners easier with a new flash map and orientation. "

PRESS RELEASE: 800Poconos.com

Tucson, December 16, 2011 - simpleview CRM has gone global with the launch of simpleview CRM 3.0 for the Malaysia Convention & Exhibition Bureau.

CRM Project Manager and trainer Chris George with CRM Director Liz Fernstrom took to the skies to provide on-site training to our newest international client. The trip proved successful and enjoyable, Liz sums it up best; "our hosts definitely proved Malaysians are among the nicest, most hospitable people in the world".

Indeed so, judging from photographs it would appear they invite their guests to feast like kings. Claiming to have been fed at least six times a day, Liz goes on to explain in this photo, "this was Chris' expression throughout the (entire) meal. The food is THAT good".

The CRM leaders thoroughly enjoyed their stay in Kuala Lumpur, surrounded by beautiful scenery, gracious hosts, and a new cuisine. Join us in welcoming the Malaysia Convention & Exhibition Bureau to simpleview CRM!

Tucson, September 19, 2011 - August proved to be an exceptional, if not extremely busy, month for the simpleview CRM department.

In the month of August, simpleview launched six new implementations of simpleview CRM:

• Arlington CVB, Texas
• Laurel Highlands VB, Pennsylvania
• Greater Hartford CVB, Connecticut
• Mobile Bay CVB, Alabama
• Northern Kentucky CVB
• British Columbia Lodging and Campgrounds Association (BCLCA) - look for their website redesign coming soon from simpleview

Please join us in welcoming these clients to simpleview CRM!

Tucson, July 1, 2011 - Have you clicked "Help" in simpleview CRM lately? If so, you've probably already tapped into the first several chapters of the new CRM 3.0 User Handbook

simpleview CRM 3.0 is a beautiful, complex thing - technology that merits a comprehensive User Handbook, and by comprehensive, we mean about 700 pages.

That's what we've estimated the finalized handbook will come in at: 16 chapters in all, designed to help educate clients new to simpleview CRM or be the go-to refresher for long-time users with screenshots, detailed, step-by-step instructions and use-case examples.

When completed, the handbook will include two major sections. Part 1 covers CRM basics, searching, reports and admin functions. Part 2 will dedicate a chapter for each type of user group.

The full guide is still under development, but the first seven chapters are live now, accessible from the Help button in simpleview CRM. Check it out, watch for more updates on progress and, as always, we welcome your feedback.

New Client for both simpleview CMS and CRM

Please welcome the Lake Chelan Chamber of Commerce!

New to simpleview CRM

Please welcome the Tulsa Convention & Visitors Bureau!

New to simpleview CMS

We're proud to have the Dallas CVB, Irving CVB and Oklahoma City CVB move to simpleview CMS.  

Website Redesigns

We also have two website redesigns in the works, stay tuned for an new website for Cobb County, Georgia and Mammoth Lakes VB in California.

simpleview CRM Launches

New CRM launches this month include the Austin CVB, Las Vegas CVA, and Stevens Point Area CVB.

Client New & Updates!

We're used to working with Allie Baer as marketing director at the Charlottesville CVA but she's moved on. Join us in congratulating Allie on her role as Manager of Industry Communications for U.S. Travel Association.

Do you have an honor you'd like us to share? Or know of one that someone else is too modest to mention? Let us know!

Tucson, April 18, 2011 - simpleview is pleased to offer our upgraded Client Portal -  now more client-centric than ever. Take a tour of a host of new features just added to the password-protected Client Login area of the simpleview website, including libraries of training guides, how-to videos, past webinars and more.

If you haven't been on the simpleview site for a while, you probably haven't seen the major renovation to our Client Login area. We've added new content and changed existing features to make them even better. For now, here's a quick rundown of three new features - simpleApps, Document Library and our Webinars Library.

simpleApps They're baaack! simpleApps are now available in the Client Login area, giving you an overview of simpleview's modules and strategic partner integrations. Feel free to shop the simpleview aisle of products and services while learning more about how our strategic partners can benefit you. See whats new for simpleview modules and pricing Learn more about our strategic partner integrations, products & services Modules will be continually updated and added throughout 2011

Document Library Browse our new document library engineered to better educate and train our clients. Support and help documents available for both simpleview CRM and simpleview CMS Filter documents by products and services Have a great training document? Submit it for review and if it can be widely used, we'll add it into the document library!

Webinars Library Past webinars and webinars information can now be found in the Client Login area. Review recordings of past training webinars and sales demos View presentations from our partners Register for upcoming webinars Check back often in the next few weeks, we'll add more webinars as soon as they're converted

Projects & Tickets

Our Projects and Tickets section has been updated as well, with tickets now separated by department and project type.

It's a small change, but we think it will make a big difference by keeping tickets from going to the wrong department. As always, you can still see how many of your projects are open at anytime and monitor the status of each.

Our Client Portal has been designed with you in mind, save time and energy with access to our training materials and muse over our latest products and services that can be found in the all-new simpleApps library. Continue to engage in our User Forum and check the status of ongoing projects while simultaneously learning about the newest developments from simpleview. 

4 Clients Launch CRM

Four DMOs began using simpleview CRM in February, a group that shows the range of work in destination marketing: the State of Delaware; Rochester, Minnesota; Tourism Richmond, British Columbia and Travel Alberta, British Columbia.

Three "Distinctive Destinations"

Each year, the National Trust for Historic Preservation recognizes 12 locations for their vibrant, authentic cultures and commitments to preservation and revitalization. We're proud to congratulate three of our clients - Alexandria, Virginia; Paducah, Kentucky and Sonoma, California - among this year's "Dozen Distinctive Destinations".

Addy-Winning Websites

Congratulations also to two clients whose websites won awards in local Addy's competitions in February: Beaumont, Texas (2 Gold, 1 Silver, including honors for their mobile site) and Park City, Utah (Gold).

Three quick announcements on changes in the CRM team at simpleview

Expanded Support
First, we're expanding our CRM support team to match our growing client base in this area and ensure fast, reliable responses to your needs.

We're on the search for new talent now but have already added a Project Manager, Jessica Johnson, and created the new role of CRM Support Representative, now held by Christina Leffler.

Jessica comes to simpleview with considerable experience interfacing with clients, including positions as VP of customer relations for the online marketplace ArtFire.com and as a support specialist for the global biomedical company, Beckman Coulter.

Christina Leffler you already know from the simpleview front desk (now the voice of Terry Kimberlin). Christina ("Chrissy") has been with simpleview 2 years and knows the finer points of working with the CRM team and the rest of the simpleview staff better than anyone else.

Eddie Talkington Managing Implementations
Second announcement, Eddie Talkington is moving into a full-time focus on new CRM projects as Manager of CRM Implementation, the lead when it comes to making sure each new implementation happens accurately and efficiently, with all the I's dotted and T's crossed.

Anyone who has transitioned DMO data to a new CRM platform knows it can be a delicate process, and anyone who's worked with Eddie on implementation knows what a critical role this is and how dedicated he is to getting it right.

Liz Fernstrom Directing CRM Operations
Last but not least, Liz Fernstrom, whom many of you have worked with as a CRM Project Manager, has taken on the role of Director of CRM Operations.

Liz has worked with simpleview for 3 years, focused exclusively on CRM and developing a solid understanding of both CRM development and client needs along the way. But that's only half the story: Liz came to simpleview with some pretty impressive leadership experience under her belt.

Given her background in operations and business management for smaller, entrepreneurial businesses as well as a mega-giant like Getty Images, we're excited to see what she'll do helm of the CRM ship!

New Clients

Join us in welcoming three new clients to the simpleview community!

Travel Alberta is migrating to simpleview CRM. For those of you not familiar with parts north of Montana, this gateway to the Canadian Rockies is the sunniest and fourth largest province in Canada (roughly the size of Texas).

simpleview also welcomes website builds for Buena Park, California and Natchez, Mississippi.

General Announcements

Congratulations go out to two of our clients this month.

First to the Santa Barbara Conference & Visitors Bureau and Film Commission, awarded Silver honors by the International Academy of the Visual Arts in the 2010 W3 Awards for their new site launched in June 2010.

Kudos also to the Metropolitan Tucson Convention & Visitors Bureau, honored in the WACVB Best Idea Program for their Master Account Incentive, in which the CVB and hotel partners team up to offer direct credit to meetings/group master accounts.

Holiday Schedule Reminder
Don't forget - simpleview will be closed for the holidays Nov. 25 & 26 and Dec. 27-31.

Upcoming Conferences

Representatives from simpleview will be crossing the country this month -- from New York City to Las Vegas -- and even leaving the country for a conference in Vancouver. If you're at any of these events, come by and say hello.

eTourism Summit - October 12-13, New York, NY
Attending: Ryan George, CEO

WACVB Annual Meeting - October 13-15, Salt Lake City, UT
Attending: Kevin Bate, Director of Business Development & Cara Frank, Director of Marketing 

BC Tourism Industry Conference - October 20-22, Vancouver, BC
Attending: Ryan George, CEO & Rich Reasons, President

BC Tourism Industry CEO Forum - October 23, Vancouver, BC
Attending: Ryan George, CEO & Rich Reasons, President

IT/CTO/CFO Forum - October 24-27, Atlanta, GA
Attending: Rich Reasons, President & Peter Hedlund, Director of Business Development, CRM 

US Travel Association, Marketing Outlook Forum - October 26-27, Las Vegas, NV
Attending: Kevin Bate, Director of Business Development & Cara Frank, Director of Marketing 

simpleview CVB Summit 2011: Save the Date

Another reminder that CVB Summit 2011 has been scheduled for May 1 - 4 in Tucson at the Hilton El Conquistador. Mark your calendars, and we'll send registration information soon.